Refund policy

Return & Exchange Policy

We want you to love your purchase. If you're not completely satisfied, we’re here to help.

Returns

You may return eligible items within 30 days of delivery. To qualify:

• Items must be unused, unworn, and in their original condition and packaging.

• A receipt or proof of purchase is required.

• Please do not send items back to the manufacturer.

Non-returnable items include:

• Final sale items

• Gift cards

• Intimate or sanitary goods

• Perishable items (e.g. food, flowers)

• Health and personal care products

• Hazardous materials or flammable liquids

Refunds

Once we receive and inspect your return, we’ll notify you by email. If approved, a refund will be issued to your original method of payment.

Please note:

• Returns received after 30 days, or in damaged or altered condition, may be rejected or only partially refunded.

• Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

Late or Missing Refunds

If your refund hasn’t appeared:

1. Check your bank account again.

2. Contact your credit card provider or bank—processing times may vary.

3. Still no refund? Contact us at infowhiteponybiz@proton.me

Exchanges

We only offer exchanges for defective or damaged items. Email us at Officialwhitepony@hotmail.com to initiate an exchange. Send returns to:

P.O. Box 917, Middle Island, NY 11953, United States

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit once we receive the return. If the gift wasn’t marked as such, the refund will go to the original purchaser.

Shipping Recommendations

• You are responsible for return shipping costs.

• For items over $75, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items.